The Managed Heart by Arlie Russell Hochschild is a groundbreaking exploration of the emotional labour that shapes our professional lives and personal interactions. This insightful work delves into the often-overlooked emotional demands placed on individuals in various occupations, particularly in service industries where the management of feelings becomes a crucial part of the job.

The Story

Hochschild introduces readers to the concept of “emotional labour,” defining it as the process of managing feelings and expressions to fulfil the emotional requirements of a job. Through compelling case studies and rich narratives, she illustrates how workers in roles such as flight attendants and service personnel navigate their emotional landscapes, often at the expense of their genuine feelings. The book raises profound questions about the commodification of emotions and the implications for personal identity and social relationships.

Why Readers Love It

• Thought-Provoking Themes: Hochschild challenges readers to reconsider the nature of work and the emotional toll it can take.
• Engaging Style: With her accessible prose, Hochschild makes complex sociological concepts relatable and engaging.
• Relevant Insights: The themes of emotional labour remain pertinent in today’s gig economy, resonating with anyone who has felt the pressures of emotional performance in their workplace.

Perfect For

This book is ideal for students and professionals in sociology, psychology, and business, as well as anyone interested in the interplay between emotions and work. The Managed Heart is a must-read for those keen to understand the emotional dimensions of our daily interactions, and it pairs well with Hochschild’s other notable work, Strangers in Their Own Land, which examines the complexities of social identity and belonging.